Privacy Policy

We comply with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth), and this policy describes how we handle your personal information in accordance with those principles.

This policy outlines the way we at People Matter Coaching and HR (ABN 16 946 024 579) collect, hold, use and disclose personal information. This policy also applies to our other trading names including People Matter HR Consulting and People Matter Leadership Coaching, collectively referenced as People Matter Coaching and HR.

People Matter Coaching and HR provides outsourced human resource management services, workshops and coaching services to clients.

We are committed to protecting the privacy of the personal information we collect and receive from clients, customers and suppliers. If you are a client, customer, newsletter subscriber or just a visitor on our website, this Privacy Policy will apply.

The Policy applies to our website and all services we provide, including online offerings and products, social media and any other services we may offer such as coaching and training, collectively referenced as ‘services’.

Definition of personal information

‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

The personal information we may collect

We only collect personal information for purposes which are directly related to our business, and only when it is necessary for or directly related to such purpose.

The data we collect includes data provided to us directly. When you use some parts of our services you will provide us with personal information about yourself or other people. For example, you may provide information about your employees to effectively manage their employment with you. While you are not required to provide this information to us, not doing so may limit the functionality that our services can deliver to you.

The other personal information we collect is generally limited to:

name and contact details.
any communications we have.
information about how you use our website, via third parties.

How we collect personal information

The main way we collect information is when you give it to us, for example, via our newsletter sign-up, coaching agreements or other forms, via phone, email, when you submit comments or feedback or via social media.

We use cookies on our website to help it run smoothly and securely. Cookies may identify your browser and track how you use the site, which helps us improve your experience and makes our website work more securely and efficiently, such as enhancing security on our contact form, and storing your details, so you don’t need to re-enter them next time you visit.

You can control or disable cookies through your browser settings, although this may affect your experience of our website.

At times personal information may also be gathered from third parties, including but not limited to Google Analytics. These third parties may use cookies, web beacons and similar technology to collect or receive information about you from our website and elsewhere on the internet.

Why we collect your personal information

We need your personal information to:

communicate with you in relation to your enquiry.
send you newsletters if you have signed up (you can unsubscribe at any time).
conduct our business, and enable your use of our website, products and services.
comply with our legal obligations, such as record keeping.

We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse the traffic to our website, and to customise the content and advertising we provide.

You can opt-out of the collection and use of this information by changing your privacy settings or opting out. To opt-out you can go here: https://tools.google.com/dlpage/gaoptout

To change your Facebook ad preferences, you can go here:
https://www.facebook.com/adpreferences/advertisers/

When we disclose your personal information

We will take reasonable precautions to protect your personal information, including against loss, unauthorised access, disclosure, misuse or modification. It is kept securely and accessible only to authorised personnel. Information is kept in accordance with our legal record keeping obligations and then destroyed appropriately. We generally will not disclose your personal information unless:

you consent.
it is required or authorised by law.
it is reasonably necessary for one of the purposes for which we collect it.

However, we do disclose your personal information where it is necessary to obtain third party services, such as analytics, data storage, payment service providers or marketing and advertising services. To protect your personal information, we endeavour to ensure that our third-party service providers also comply with the Australian Privacy Principles. Some of our third-party providers may be located overseas, which means your personal information may be stored or processed outside of Australia. Where this occurs, we aim to ensure they also comply with the Australian Privacy Principles.

Data retention

We only keep personal information for as long as needed to fulfil the purpose for which it was collected, or to meet legal and regulatory requirements.

How you can access or delete your information

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, out of date, incomplete, irrelevant or misleading.

If you want access to your information to correct or have it deleted, please email us at contact@peoplematterhr.com.au. Except where we are permitted or required by law to withhold it, we will help you.

If you believe we have not handled your personal information in accordance with the Privacy Act, please contact us at contact@peoplematterhr.com.au. We will take your concerns seriously and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a- privacy-complaint or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.

You can read more about the Australian Privacy Principles on the OAIC website: https://www.oaic.gov.au/privacy/australian-privacy-principles

Last updated March 2025